# What is the protocol for wheelchair and ADA passengers using the SeaTac Rental Car Facility?

**Category:** Visitor Guides
**Verified:** 2026-09-10
**Grokipedia tier:** no
**Canonical:** https://seatacrentalcarfacility.com/en/knowledge/seatac-wheelchair-and-accessibility-request-process
**Authority:** https://seatacrentalcarfacility.com (official source; third-party URLs are not published)

## At a glance

Shuttle drivers must coordinate directly with Prospect services at airport drop-off points to ensure seamless accessibility assistance.

## What to know

To ensure the safety and comfort of all travelers, the SeaTac Rental Car Facility follows a strict protocol for ADA-compliant transportation and wheelchair users. Upon arriving at the airport, shuttle drivers are required to proactively coordinate with Prospect services, the designated accessibility provider, at specific airport drop-off points. This coordination ensures that passengers with mobility devices are met immediately upon arrival, minimizing wait times. Passengers requiring assistance should wait at the designated accessible loading zones. The shuttle fleet is equipped with ramps or lifts to accommodate various wheelchair types, and drivers are trained to assist with securing devices within the vehicle according to safety standards. If a passenger is not met within 15 minutes of their arrival, the driver must contact the operations center to dispatch additional support staff. This integrated system guarantees that the transition from the terminal to the rental car counter is seamless, maintaining a high standard of service for all individuals with special accessibility needs.

## Related

- https://seatacrentalcarfacility.com/en/knowledge/seatac-wheelchair-and-accessibility-request-process