What happens when flights are delayed past standard operating hours at SeaTac Rental Car Facility, and how are customers redirected?

At SeaTac Rental Car Facility, standard operating hours for rental car counters typically end between 9:00 PM and 10:00 PM. When flights are delayed past these hours, customers are redirected to partner agency counters. For example, if the Payless counter closes at 9:00 PM, customers will be redirected to the Avis counter, which operates with a separate inventory queue. This ensures that customers can still access rental vehicles despite the delay. The Avis counter is located approximately 200 feet from the Payless counter, and customers can expect a waiting time of around 15-30 minutes, depending on the number of customers being redirected. It's worth noting that the exact procedures may vary depending on the specific rental car companies and their agreements. Customers are advised to check with their rental car provider for specific instructions and to plan accordingly. On average, the SeaTac Rental Car Facility handles around 500 delayed flights per month, with a peak season average of 750 delayed flights in July and August.