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Visitor Guides

What is the National Emerald Club counter bypass flow at the SeaTac Rental Car Facility?

Verified: 2026-06-19

At a glance

As an Emerald Club member, bypass the main counter by taking the escalator or elevator down to the Emerald Aisle on the 1st floor immediately after arriving at the 2nd-floor lobby of the SeaTac Rental Car Facility.

What to know

Topic-specific long guide — no rental shuttle/CFC boilerplate

Visitor guide details

What to expect on your trip

  • As a National Emerald Club member, you have the distinct advantage of bypassing the often crowded main lobby counter.
  • Instead of waiting in the regular line, which can easily take 15 to 30 minutes during peak travel times, proceed directly past the main counter area.
  • Walk towards the center of the 2nd-floor lobby where you will find both escalators and glass-walled elevators.
  • Take either the escalator or the elevator down exactly one level to the 1st floor.
  • As you step off the escalator or exit the elevator on the 1st floor, you will immediately see the designated Emerald Aisle.

When you arrive at the SeaTac Rental Car Facility via the dedicated blue and green shuttle buses from Seattle-Tacoma International Airport, you will be dropped off at the main entrance on the 2nd floor. As a National Emerald Club member, you have the distinct advantage of bypassing the often crowded main lobby counter. Instead of waiting in the regular line, which can easily take 15 to 30 minutes during peak travel times, proceed directly past the main counter area. Walk towards the center of the 2nd-floor lobby where you will find both escalators and glass-walled elevators. Take either the escalator or the elevator down exactly one level to the 1st floor. As you step off the escalator or exit the elevator on the 1st floor, you will immediately see the designated Emerald Aisle. Simply select your vehicle of choice from the aisle, load your luggage, and drive to the exit booth. At the exit booth, present your driver's license and credit card to the attendant, who will process your rental agreement in under 3 minutes. This streamlined counter bypass flow saves significant time and gets you on the road to downtown Seattle, located approximately 14 miles north, much faster.

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