How do I request wheelchair assistance and what are the accessibility features and constraints on the SeaTac Rental Car Facility shuttles?

Passengers requiring wheelchair assistance at the SeaTac Rental Car Facility can seamlessly request support through the Prospect system or by contacting the facility's customer service hotline at least 24 hours prior to their scheduled arrival or departure. This advance notice is highly recommended to ensure a properly equipped shuttle is dispatched to your location without unnecessary delays. Each dedicated ADA-compliant shuttle bus is specifically outfitted with heavy-duty hydraulic or manual ramps for safe boarding, alongside securement stations featuring retractable tie-down straps and lap belts to firmly anchor the wheelchair during transit. It is absolutely critical to note the strict capacity constraint: each shuttle is only permitted to transport a maximum of 1 wheelchair per load due to spatial and safety regulations. If a travel group requires transport for 2 or more wheelchairs simultaneously, they must coordinate multiple sequential shuttle trips or make specialized arrangements well in advance. The average waiting time for an accessible shuttle to arrive at the designated pickup zone is typically around 15 minutes after the request is confirmed, ensuring reliable and safe transportation for all passengers.